We at Adele Jones Hairdressing pride ourselves on our customer care, we feel it is one of if not the most important facts we focus on, so with that in mind we would be very grateful if you would take 5 minutes to fill our questionnaire in as honestly as possible, it is totally impartial and you don’t have to leave your name if you don’t want, but if you have had a bad experience or one that was not up to our exacting standards please put your name at the bottom and we will get back to you and make sure you are 100% happy, this is our happy hair guarantee.

Which stylist did you see

 

How would you rate the friendliness of the staff?

 

How would you rate the professionalism of the staff?

 

How clean would you rate the Salon?

 

Going into a new salon can be daunting, so we really do our up most to make this as pleasant as possible but if we did not make you feel comfortable please let us know.

Did you feel comfortable and at ease while you were in the salon?

 

Did your stylist ask you how you like your hair doing at the beginning?

 

Were you happy with how the stylist looked after you?

 

Did you feel your stylist was talkative?


 

Were you happy with the finished result?

 

Did your stylist talk about the styling products they were using on your hair?

 

Would you be happy to pay full price for the service you had?

 

Did you receive a price list and a 25% Voucher for you next visit?

If you did not receive a 25% Voucher you will get this discount on your 2nd visit automatically.

 

How likely are you return to us?

 

Have you booked your next appointment?

 

Would you say we were value for money?

 

How likely are you to recommend us?

 

Were you told about recommend a friend?

Why not recommend your friends to come and have one of our New Client offers, if you do and they give us either your Name, Mobile Number or Your Client Reference (on the bottom of your receipt) then after their visit we will add a £5 credit to your account to use on your next visit.

 

How did you find the booking process?

 

Did you only come because it was an offer?

 


Our aim is to give you the best salon experience if you feel we have not met this please leave us your findings below. We really love feedback and honesty so please let us know good or bad, we really appreciate it as it will make us better

Please leave us your Full Name below, we will not contact you unless you say so in the next section.

Would you be happy for us to contact you?

Here at Adele Jones we are 100% committed to customer satisfaction and as such if for what ever reason you are not totally happy, but were unable to mention it to your Stylist during your visit or only noticed later we would love to hear from you and make sure your 100% Happy.